❓ Frequently Asked Questions
Answers to all your questions about xbajy
From opening an account to deposits, withdrawals, bonuses, and safe gaming — find straightforward answers to all your questions on this detailed xbajy FAQ page.
xbajy is a trusted online betting and casino platform in Bangladesh. Thousands of players enjoy cricket betting, slots, live casino, and many other games on our platform every day. Whether you are a new player or experienced, the most common questions you may have are organized here into five sections with detailed and reliable answers. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Answers to questions about creating an account, verification, and login.
To register at xbajy, you need an active mobile number or email address, a strong password, and your full name. The registration process is quick and easy — your account is activated within just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.
Yes. xbajy is for users aged 21 and above only. Creating or using an account by a minor is strictly prohibited. We may request a national identity card or other documents for age verification when needed. Responsible gaming is our top priority.
No. Under xbajy's policy, each person may hold only one account. Creating multiple accounts may result in all accounts being cancelled and bonuses being forfeited. If you have a problem with an existing account, contact the support team directly.
Use the "Forgot your password?" option on the xbajy login page. A verification code will be sent to your registered mobile number or email. Enter the code to set a new password. This process is fully secure and encrypted. If you face any difficulty, get help via 24/7 live chat.
After logging in, you can change your email, mobile number, and password from account settings. However, to change your name you will need to contact our support team and identity verification may be required. Keeping your information accurate is important, as it is checked at the time of withdrawal.
Deposits and Withdrawals
Details on all payment methods including bKash, Nagad, and Rocket.
Deposits via bKash are processed almost instantly — funds are usually credited to your xbajy account within a few minutes. There may occasionally be a slight delay due to network issues. If it takes more than 15 minutes, contact live chat with your transaction reference number.
Yes. You can easily deposit money at xbajy through both Nagad and Rocket. Upay and bank transfer are also available. The minimum deposit amount is just ৳100 by any method. All payment methods are equally secure and fast.
At xbajy the minimum deposit is ৳100 and the minimum withdrawal is ৳500. This limit is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. For details on maximum deposit and withdrawal limits, check the cashier page or live chat.
The withdrawal process at xbajy is generally completed within 5 to 30 minutes. This is one of the fastest services among online platforms in Bangladesh. Bank transfers may take somewhat longer depending on the bank's processing time.
xbajy itself does not impose any additional charges on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, etc.) may apply transaction charges according to its own policy — that is part of the terms of the respective service. Contact your payment provider for details.
It may be possible to cancel a withdrawal request from the cashier section of your account before processing has begun. However, once processing has started, cancellation is not possible. If you want to cancel in time, contact live chat quickly — our support team is active 24/7.
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches at xbajy, first log in, then select Cricket from the Sports section and find the match you want. There are various betting options including match winner, toss, and over/under. Review the odds carefully before placing a bet. With live betting you can also place bets while the match is in progress.
RTP, or Return to Player, is a statistical indicator that shows what portion of total bets is returned as winnings over the long term. A high RTP means most of the wagered amount is returned to the player over time. It is a long-term average — it does not guarantee the outcome of a single session. All games at xbajy follow fair play principles.
Yes. The xbajy platform is fully mobile-friendly. Open xbajy.cam in the browser of any Android or iOS smartphone and play games directly — no separate app download is needed. The interface adjusts automatically to fit your screen size.
xbajy's live casino section features games from world-class providers such as Evolution Gaming and Ezugi, where you can play with professional dealers in real time. Enjoy live roulette, baccarat, blackjack, and other games via video streaming — you will get the feel of a real casino.
Yes, xbajy offers live betting on major international cricket tournaments including T20 and IPL. You can place bets on every over and ball even after the match has started. Live odds update in real time. Check the latest odds before placing a bet.
Bonuses and Promotions
Information on the welcome bonus, wagering requirements, and VIP benefits.
Newly registered members at xbajy will receive a 100% welcome bonus on their first deposit — up to ৳15,000. This means if you deposit ৳1,000 you can start playing with ৳2,000 in total. This bonus is withdrawable subject to fulfilling a 15x wagering requirement.
A 15x wagering requirement means you must bet an amount equal to the bonus multiplied by 15 before becoming eligible to withdraw. For example, if you receive a ৳5,000 bonus, you must place ৳75,000 (5,000 × 15) in bets. This requirement can be fulfilled across all eligible games. See the terms and conditions for full details.
xbajy has three VIP tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. You can advance to a higher tier through regular active play. Additional benefits are also included at each tier.
Slot games, fishing games, and most casino games generally count toward fulfilling bonus wagering requirements. However, certain specific games or live casino games may count differently or may be excluded. For accurate information, check xbajy's promotional terms and conditions page or live chat support.
xbajy regularly offers special promotions during occasions such as Eid, Pohela Boishakh, Victory Day, or major cricket tournaments. These offers may include extra cashback, free spins, or deposit match bonuses. Check the promotions page and live chat regularly for updates.
Security and Responsible Gaming
Information on account protection, self-exclusion, and support.
xbajy uses industry-standard SSL encryption to keep all your information secure. Your personal and financial data is not shared with any third party. Our system security is monitored on a regular basis. See our privacy policy page for more details.
To keep your xbajy account secure, use a strong password that includes numbers, letters, and special characters. Do not share your password with anyone and avoid logging in over public Wi-Fi. If you notice any suspicious activity, report it to live chat promptly.
Yes. xbajy offers a Self-Exclusion feature as a responsible gaming tool. You can request that your account be temporarily suspended or restricted for a set period. To activate this, contact live chat or write to [email protected].
xbajy believes entertainment should be enjoyed responsibly. If you notice signs of gaming addiction, contact us via live chat or at [email protected]. We will help you take a break and access the support you need. Never bet beyond your means.
xbajy offers Bengali-language live chat support 24 hours a day, 7 days a week. Click the live chat icon on the website and a support agent will connect with you. To contact us by email, write to [email protected]. Phone or WhatsApp support is not currently available.
Still have questions? Contact support
Our Bengali-speaking support team is ready to assist you seven days a week, twenty-four hours a day. Contact us via live chat and get an answer right away.
Ways to Contact Us
Live Chat
Log in to the site and get instant Bengali support. Active 24/7.
Email Support
Email address: [email protected] — you will usually receive a reply promptly.
For more detailed information, see our About Us, Responsible Gaming and Terms and Conditions pages.