xbajy Privacy Policy
This document clearly explains how your personal information is collected, stored, and kept secure on the xbajy platform.
Introduction and Commitment
xbajy places the highest importance on the privacy and data protection of users in Bangladesh. From registering on our platform to playing games, making transactions, or contacting customer support — protecting your personal information at every step is our primary responsibility.
This privacy policy explains in detail what information xbajy collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. We believe that transparency around data protection builds a relationship of trust with our users.
If you have any questions while reading this policy, you can reach us at any time through our 24/7 live chat.
1. What Information We Collect
xbajy collects information from various sources. The types of information are described by category below.
Identity and Contact Information
Information you provide at the time of registration includes:
- Full name
- Email address
- Date of birth (for age verification)
- Username and password
- National ID or passport number (for KYC verification)
Financial and Transaction Information
Information collected when depositing or withdrawing funds from your account:
- bKash, Nagad, Rocket, or Upay number
- Bank account number (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Gaming Activity Information
Information related to how you use the platform:
- Game play history
- Bet amounts and results
- Records of bonus and promotion usage
- Login times and session duration
Technical and Device Information
Technical information collected automatically:
- IP address and geographic location
- Device type and operating system
- Browser type and version
- Cookie and session data
- Referral source and navigation patterns
2. Purpose of Using Information
xbajy uses the information collected solely for the following lawful purposes. We do not sell your information to third parties for any commercial purpose.
Account Management and Service Delivery
Information is used to create, verify, and manage your registered account. This includes confirming login identity, providing password recovery, and managing account settings. xbajy ensures that every user's experience remains secure and uninterrupted.
Financial Transaction Processing
Financial information is used to securely process your deposits (minimum ৳100) and withdrawals (minimum ৳500). Withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer are generally completed within 5 to 30 minutes. Transaction records are retained for legal and regulatory requirements.
Identity Verification and Security (KYC)
We ensure that only individuals aged 21 or above can play on our platform. Identity is verified through a national ID or other government-issued document — this is essential for preventing money laundering and ensuring responsible gaming.
Customer Support and Communication
Contact information is used to resolve your issues, receive and process complaints, and send important account-related notifications. Your account information is easily accessible through our 24/7 Bengali live chat service so that fast assistance can be provided.
Platform Development and Analytics
Technical information is used to improve the user experience, identify technical errors, and analyze platform performance. This analysis is conducted in aggregate without revealing any personal identity.
Responsible Gaming Monitoring
Using gaming activity data, we identify unusual or risky behavior and provide support to the user when needed. This is an integral part of xbajy's responsible gaming commitment.
3. Information Sharing and Disclosure
Policy on Sharing Information with Third Parties
xbajy never sells, rents, or shares your personal information with third parties without permission. However, information may be disclosed in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
- Technology Partners: Limited information may be shared with trusted technology providers for platform operations, who work under strict confidentiality agreements.
- Legal Obligations: Information may need to be provided to relevant authorities based on a court order or legal requirement.
- Fraud Prevention: Information may be shared with relevant agencies to detect and prevent fraudulent activity.
- Business Changes: In the event of a change in xbajy's ownership, information may be transferred after notifying users in advance.
4. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser that help our platform remember your preferences and personalize your experience. xbajy uses cookies for the following reasons:
- Session management and login security
- Saving language and display preferences
- Identifying technical errors
- Analyzing user activity
How to Control Cookies
You will find the option to accept or reject cookies in your browser settings. Please note that rejecting some cookies may cause certain xbajy features to not work properly. Cookies can generally be controlled in the following ways:
- Changing browser privacy settings
- Blocking or deleting specific cookies
- Browsing in incognito or private mode
- Using third-party cookie blockers
5. Data Security Measures
xbajy applies industry-standard technical and organizational security measures to protect your personal information.
SSL Encryption
SSL/TLS encryption technology is used across our entire platform, keeping all data transmitted between your browser and our servers secure.
Access Control
Only authorized staff can access your information, and every access is logged. Strict role-based access controls are in place.
Secure Data Storage
User data is stored in encrypted databases and regular security reviews are conducted. Passwords are never stored in plain readable form.
Fraud Detection
Automated monitoring systems detect unusual transactions and login activity and alert the relevant user.
Regular Security Audits
Our systems go through regular security audits. Any vulnerability identified is resolved promptly.
Staff Training
All our staff receive training on data protection and take an oath to follow the privacy policy.
6. Your Rights and Options
Every user registered with xbajy has the following rights regarding their own information.
Right to Access Information
You can request xbajy at any time to inform you of what information is stored about you. After receiving this request, we will provide a detailed report within a reasonable time.
Right to Correct Information
If your account contains incorrect or incomplete information, you can request a correction. Some information may require additional documentation to change after KYC verification.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, due to legal and regulatory obligations, some information may need to be retained for a set period.
Right to Opt Out of Marketing Communications
You can request to opt out of promotional emails or notifications at any time. However, it is not possible to stop receiving important account-related notifications (transaction confirmations, security alerts).
Right to Close Account
If you no longer wish to use xbajy's services, you can request account closure through live chat. You will be given the opportunity to withdraw any remaining balance before the account is closed.
7. Data Retention Period
How Long Information Is Kept
xbajy retains different types of information for different periods. This is determined based on legal requirements, business needs, and user interests. All types of information are retained while the account is active. Even after account closure, transaction records are kept for a set period for legal reasons. Gaming activity history is retained for responsible gaming and dispute resolution. Technical log files are generally deleted automatically after a set period.
If you have specific questions about data retention periods, please contact our support team.
8. Minors and Age Restrictions
Strict Prohibition for Those Under 21
xbajy's services are for individuals aged 21 or above only. We never knowingly collect information from minors or assist them in creating accounts.
Age verification is mandatory during the registration process. If we learn that a minor has created an account, that account will be closed immediately and any information collected will be deleted. We urge parents to stay aware of their children's online activity.
9. Policy Changes and Updates
How You Will Be Notified of Changes
xbajy reserves the right to update this privacy policy as needed. For significant changes, we will send a notification to your registered email address and publish it on the website. The effective date of the updated policy will always be noted at the top of the document.
Continuing to use xbajy after a change is made will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.
10. Contact Us
For Any Questions About Privacy
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us through any of the channels below.
Live Chat Support
24/7 Bengali Live Chat — for immediate assistance
Response Time
Instant on live chat • Within business days by email
Related Pages
See the pages below for more information: