xbajy Responsible Gaming
Keep entertainment within limits — xbajy is committed to keeping you safe and happy. Confirm you are 21+, set your own limits, and play with enjoyment.
Our Commitment
xbajy believes that online gaming is only enjoyable when done responsibly. The mental and financial well-being of every player on our platform is our highest priority. Responsible gaming is not just about controlling yourself — it is a way of respecting yourself.
We encourage every user in Bangladesh to set a budget before playing, keep track of time, and if gaming starts to feel like a burden, seek help immediately. Our 24/7 live chat support in Bengali is always by your side.
Online betting and casino games are entirely for entertainment. They should never be considered a source of income. Always play within your means.
Our Protection Tools
xbajy provides these special tools to keep your gaming experience safe. Activate them at any time through our support team.
Deposit Limit
Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and if you increase it a 24-hour waiting period applies. This limit protects you from overspending.
Self-Exclusion
If you feel you need some distance from gaming, you can temporarily or permanently close your account yourself. During self-exclusion, no bonus offers or promotional messages will be sent to you.
Time-Out Break
Take a time-out for as little as 1 day or as long as 6 weeks. During this period your account will be temporarily inactive. Whenever you feel it is right to start again, you can return easily.
Session Reminder
After a set amount of time you will receive an automatic reminder letting you know how long you have been playing. Keeping this feature active reduces the chance of spending too much time without realising it.
Reality Check
View a clear summary of how much you have won or lost in a session. This information helps you make realistic decisions — you will clearly understand when it is time to stop.
24/7 Support in Bangla
If you feel gaming is turning into an addiction, contact us via live chat. Our trained support team speaks Bengali and is always ready to give you the right guidance.
Assess Yourself
Think honestly about the questions below. If the answer to three or more is yes, you should talk to us.
Core Principles of Responsible Gaming
Following these simple rules will keep gaming enjoyable at all times:
- Set a budget before you play and never exceed that limit under any circumstances.
- Never think of gaming as a source of income or investment — it is for entertainment only.
- Avoid gaming when you are tired, feeling low, or under the influence of alcohol.
- Decide on a maximum daily time limit for gaming in advance.
- Only play with money whose loss would not affect your life.
- If a losing streak continues, take a break and assess the situation.
- Spend time with family and friends — gaming is not a substitute for social life.
- Make sure no one under 21 can use your account.
How to Set Limits
Log In to Your Account
Access your xbajy account and go to the "Responsible Gaming" section from the profile menu.
Choose the Type of Limit
Deposit limit, session time limit, or loss limit — select whichever you need.
Set the Amount and Duration
Set a maximum limit on a daily, weekly, or monthly basis — it takes effect immediately.
Activate Self-Exclusion (if needed)
If you feel you need a longer break, activate self-exclusion for a specific period of time.
Get Help from the Support Team
For any issue, contact us via 24/7 live chat. Our team speaks Bengali.
Review Yourself Regularly
Once a month, check your gaming history and spending report, and reset your limits if needed.
Important: Once self-exclusion is activated, it cannot be reversed before the set period ends. This is by design, for your own protection.
What Is Problem Gaming?
Problem gaming or gambling addiction develops when a person cannot stop playing by their own willpower. It is a behavioural problem that builds up gradually and harms a person's family, social, and financial life.
As online gaming has grown in Bangladesh, so has this risk. That is why xbajy places special importance on making every user aware. Remember, acknowledging a problem is a sign of strength — not weakness.
If you recognise a problem, let us know on live chat right away. We will help without judgement.
Protecting Your Family
If you feel that someone in your family has become addicted to online gaming, speak with them directly and with empathy. Encourage them to seek professional help without making them feel guilty.
To keep children and teenagers away from the device, protect your xbajy account with a secure password. Never share your account details with anyone. Those under 21 are not eligible to use this platform.
Remember — responsible decisions are the foundation of building a happy family.
Enjoy Safely — xbajy is by your side
Play responsibly and explore with enjoyment. If you ever need help, we are always ready.
Learn More and Explore
Contact Us
For any gaming-related issue — big or small — reach out to us. We will listen without judgement and provide the right support.
Live Chat Support
Talk to us on live chat in Bengali, 24 hours a day, 7 days a week.
Help by Email
Send us your issue at [email protected] and we will respond promptly.
xbajy believes in responsible gaming. If you have a gambling addiction problem, seek help. Never bet more than you can afford.